Reviews of our customers

Reply from the village

Thank you so much for your wonderful review, Karen! We are delighted that you enjoyed our cleanliness, friendly staff, and facilities. We’re glad that the peaceful atmosphere of Lous Seurrots and the nearby Contis beaches and Courant de Contis made your stay enjoyable. We look forward to welcoming you back soon!The Lous Seurrots Team

Reply from the village

Estimado Pilar,Le agradecemos sinceramente sus hermosas palabras y su fidelidad a Lous Seurrots. Nos alegra mucho saber que disfruta de nuestro camping y de la atención de nuestro equipo. Su satisfacción y fidelidad son nuestra mayor recompensa, y siempre haremos lo posible para que sus estancias sean agradables e inolvidables.¡Esperamos darle la bienvenida de nuevo muy pronto!Con todo nuestro afecto,El equipo de Lous Seurrots

Reply from the village

Dear Carol,Thank you very much for your wonderful feedback. We are delighted that you enjoyed the friendly atmosphere of our site and that our reception team contributed to making your stay so pleasant. It makes us very happy to know that you felt that little touch of holiday magic during your stay with us.We hope to have the pleasure of welcoming you again soon for another memorable stay.The team of Lous Seurrots

Reply from the village

Dear Sir Finlay,Thank you very much for sharing your experience and constructive feedback. We are delighted that you appreciated the friendly atmosphere of our campsite and the attentive service of our team.We have taken note of your suggestions regarding the pitches: more mats to reduce sand, additional water points, and the maintenance of the shower fixtures in the men's restrooms. Your comments are invaluable and will be shared with our teams to further improve our guests’ comfort.We are glad we could quickly assist with the missing awning strap, and we will continue to pay attention to such details to make your stay as pleasant as possible.We look forward to welcoming you back and hope that your next visit will be even more comfortable and enjoyable.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Green,We sincerely thank you for taking the time to share your feedback following your stay with us. It is a real pleasure to read that you enjoyed our location, the pool area, as well as the atmosphere of the campsite and the nearby town.We also take careful note of your constructive comments regarding the pool area, the bar, and the restaurant. Your suggestions about lifeguard supervision for the slides, pool maintenance, adding more sunbeds and umbrellas, as well as improving the children’s menu and the restaurant service, are very valuable and have already been shared with our teams.Your feedback helps us to keep improving in order to provide an even better experience for our guests in the future. We truly hope to have the pleasure of welcoming you back to Contis to share more wonderful moments.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Brassington,We would like to sincerely thank you for sharing your impressions following your stay in our Cottage Fougère. We are delighted to read that you enjoyed the beauty of the site as well as the warm welcome from our teams, the cleanliness of the village, and the quality of our restaurant and bar.We have also taken careful note of your remarks concerning the pool area, the outdoor layout, and the comfort of the accommodation. Your suggestions regarding insect screens, space to hang laundry, and the noise from the doors are very valuable to us and will help us improve the comfort of our cottages.We are truly sorry that your experience with the WiFi was not satisfactory and that the solution provided did not meet your expectations. Please be assured that this is a key focus for our team, as we work to provide a more reliable service in the future.We also understand your feedback regarding value for money, and we thank you for sharing this comparison with us. It allows us to better identify and respond to your expectations for the future.Even if you do not plan to return to Contis in the near future, we hope you will keep fond memories of your stay and continue to place your trust in the Yelloh! Village universe for your next holidays.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Ruigrok,Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to read that you appreciated the welcome at reception, the evening entertainment, the children’s clubs, and the friendliness of our teams at the bar and restaurant.That being said, we are truly sorry to learn of your disappointment regarding your accommodation, especially since you had chosen a “premium” cottage. The issues you mentioned about cleanliness, the outdoor layout, and the location behind the wash-up area do not reflect the standards we want to provide. Please rest assured that your feedback has been shared with our housekeeping and maintenance teams so improvements can be made.We also take good note of your remarks regarding the sports facilities, the shops, the restaurant pricing, and the wifi. Your suggestions are very valuable for us to improve both services and infrastructure.While we regret that your overall experience did not meet your expectations, we thank you again for your honest feedback and the time you took to help us progress.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Jones,Thank you very much for your kind feedback. We are delighted to read that you found your stay with us the best of all your Yelloh! Village experiences. Your comfort and satisfaction are our top priorities, and it is wonderful to know that our team made your stay easy and enjoyable.We are glad that you appreciated the location and the setting of our village, as well as the quality of our services. Your compliments are a great encouragement for our entire team, who strive to make every stay memorable.We look forward to welcoming you back soon to create more unforgettable moments here in Contis.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. and Mrs. Hollingshead,Thank you very much for your feedback and for taking the time to share your experience. We are delighted to hear that you enjoyed the warm welcome from our team, the kids’ club, and the overall quality of your stay in Contis.We have carefully noted your comments regarding fly screens or fans, the kids’ club program, the magician show, as well as the absence of certain facilities such as tennis. Rest assured that your suggestions are shared with our teams to continue improving the experience for our guests.We look forward to welcoming you back next year to show you the improvements and to provide an even more enjoyable stay.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mrs. Boulle,Thank you very much for your thoughtful feedback. We are delighted that you enjoyed your stay overall and that you plan to return! We truly appreciate your remarks regarding the maintenance of the site. Please know that we have plans in place for ongoing improvements, and the fitness terrace will be expanded for next season to ensure more comfort and space during the classes. Your suggestion for a booking system for fitness classes is excellent, and we will explore solutions to improve your experience in future visits.Regarding the license plate reader, we are aware of this limitation and are looking at ways to make access smoother for vehicles with two-line plates.We look forward to welcoming you again soon to enjoy the natural beauty, warm atmosphere, and sunny spirit of Lous Seurrots. And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mrs Levy,We sincerely thank you for sharing your wonderful feedback. It is a joy to read that you enjoyed your stay and appreciated our helpful staff, the security team, the aquatic area, and the fitness instructors.We have also taken note of your suggestions regarding the central shower block, the new mats for fitness classes, and the idea of a boardwalk to the river. Please rest assured that we will study these points carefully with the management to improve the experience for all our guests.We look forward to welcoming you back and offering you another fantastic stay! And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. and Mrs. Pike,Thank you very much for sharing your feedback following your stay with us. We are delighted to hear that you had a great time and appreciated the quality of your pitch, our facilities, and the friendliness of our staff, particularly the security team and reception.We have also noted your suggestions regarding the basketball courts and access to drinking water. Your comments are very valuable, and we will review ways to improve these aspects to make future stays even more enjoyable for our guests.We look forward to welcoming you back for another wonderful holiday at our campsite.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mrs Whicker Tracey,Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay and that our facilities, sports activities, and the friendliness of our staff contributed to your enjoyment.We also appreciate your suggestions regarding the spa bookings and the welcome evening. We will work on making the reservation process more intuitive and on ensuring a smoother welcome experience for future guests. Your remarks are very valuable to help us improve.We look forward to welcoming you again and providing another memorable stay.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Ward,Thank you very much for taking the time to share your detailed feedback following your stay at our campsite. We are delighted to hear that you enjoyed your stay, appreciated our entertainment team, and loved cycling to Contis—it is wonderful to know you found the site peaceful and well-equipped.We sincerely appreciate your suggestions regarding the kids club facilities and especially your idea of a “borrow/recycling” box for bodyboards and beach toys. This is a fantastic idea, perfectly in line with our sustainable tourism initiatives and our attainment of the European Ecolabel. We will forward your suggestion to our management team so it can be considered for future improvements.Your feedback is invaluable to us, and we truly take into account the requests of our loyal guests. Thank you again for helping us make Lous Seurrots even better.We look forward to welcoming you back very soon for another holiday filled with relaxation and enjoyment. And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Liebe Frau Halder,Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich mit uns zu teilen. Ihr Feedback ist für uns von großem Wert, da es uns hilft, uns jede Saison weiterzuentwickeln.Es freut uns sehr, dass Sie unseren Empfang, die allgemeine Atmosphäre im Feriendorf sowie den Junior Club geschätzt haben. Gleichzeitig tut es uns aufrichtig leid, dass einige Punkte nicht Ihren Erwartungen entsprochen haben.Sie haben völlig recht bezüglich der Badeaufsicht und der Kinderclubs: Wir werden mit unseren Teams daran arbeiten, mehr sportliche und Outdoor-Aktivitäten anzubieten, insbesondere für die jüngeren Gäste.Bezüglich Ihres Chalets verstehen wir Ihre Enttäuschung und entschuldigen uns für die Unannehmlichkeiten. Bitte seien Sie versichert, dass bereits ein Renovierungsprogramm für unsere älteren Unterkünfte vorgesehen ist, um den Komfort deutlich zu verbessern.Auch dass Ihr Besuch im Restaurant und im Lou Sweets nicht zufriedenstellend war, bedauern wir sehr. Ihre Anmerkungen zu Qualität und Organisation geben wir direkt an unsere Gastronomie-Verantwortlichen weiter.Ihre Treue und Ihre Anregungen sind für uns sehr wichtig: Dank Rückmeldungen wie der Ihren können wir unseren Campingplatz ständig verbessern. Wir freuen uns, Sie bei einem nächsten Aufenthalt wiederzusehen und Ihnen die positiven Veränderungen zu zeigen.Und falls Sie Lust haben, die Landes einmal außerhalb der Hochsaison zu entdecken, würden wir uns freuen, Sie in einem unserer Maisons Landaises, die das ganze Jahr über verfügbar sind, willkommen zu heißen: https://domaine-lous-seurrots.fr/les-maisons-landaises/Mit unserer besten Wertschätzung,Das Team des Outdoor-Hotel Lous SeurrotsDas Team des Outdoor-HotelLous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mrs. Costa,Thank you very much for choosing Yelloh! Village Lous Seurrots and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the cleanliness of the campsite, the quality of your pitch, and the excellent facilities we offer.We are, however, truly sorry to read your concerns regarding late-night entertainment and noise from other guests, which disturbed your children’s sleep. We completely understand how important a quiet environment is for families with young children. Your suggestion regarding increased night patrols and enforcement of quiet hours is very valuable, and we will review our procedures to improve this aspect for future stays.Regarding the playgrounds, we note your comment that most facilities were aimed at children under six. We will consider adding more options suitable for older children to enhance their experience.We genuinely appreciate your constructive feedback, as it helps us continue improving our services. We hope to welcome you and your family again soon, providing an even more enjoyable and restful stay.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Cher Monsieur Audoin,Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions suite à votre séjour au sein de notre camping. Vos retours détaillés et constructifs nous sont extrêmement précieux, car ils nous permettent de progresser et d’améliorer la qualité de nos services saison après saison.Nous sommes heureux de lire que vous avez apprécié l’emplacement du Lous Seurrots, la qualité de notre accueil, ainsi que nos infrastructures telles que l’espace aquatique et nos animations. Nous ne manquerons pas de féliciter l’équipe de surveillance de la piscine pour leur professionnalisme et leur bienveillance, notamment lors de l’incident que vous mentionnez.En revanche, nous comprenons parfaitement votre déception concernant l’état des espaces verts aux abords de votre mobil-home. Nous sommes sincèrement désolés que vos remarques faites en réception n’aient pas eu de suite pendant votre séjour : cela n’est pas à la hauteur de nos standards, surtout dans un quartier Premium. Votre ressenti est légitime et nous allons en tirer les enseignements nécessaires pour renforcer le suivi et la réactivité de nos équipes.Vous soulignez également des points d’amélioration importants que nous prenons à cœur : la gestion des transats à l’espace aquatique, l’entretien et l’éclairage du terrain de football, ainsi que la cohérence entre la promesse Premium et les prestations proposées (mobil-home, extérieur, équipements). Nous allons étudier attentivement vos suggestions, y compris la question de la climatisation dans certains hébergements Premium.Enfin, nous notons vos remarques concernant la communication sur le tennis et sur les partenaires extérieurs : nous veillerons à apporter plus de clarté et de transparence pour éviter toute déception future.Votre fidélité et vos observations sont essentielles : vous êtes, avec tous nos vacanciers, l’âme de notre camping, et c’est grâce à vos retours que nous pouvons continuer à progresser. Nous espérons sincèrement avoir le plaisir de vous accueillir à nouveau pour un séjour où tout sera à la hauteur de vos attentes.Et si l’envie vous prend de découvrir les Landes hors saison, nous serions heureux de vous recevoir dans une de nos Maisons Landaises, disponibles toute l'année, pour profiter de la région en toute authenticité : https://domaine-lous-seurrots.fr/les-maisons-landaises/Avec toute notre considération,L’équipe de l’Hôtel de Plein Air Lous SeurrotsL’équipe de L’Hôtel de plein airLous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Rieger,Thank you so much for taking the time to share your impressions following your stay in our Cottage Rivière Premium. We are delighted to read that you and your family had a wonderful time, enjoying both the atmosphere of our campsite and the many opportunities for children and adults to socialise and have fun.Your kind words about our staff’s helpfulness and enthusiasm mean a lot to us – it is a real encouragement for the whole team. We also take good note of your comments regarding cleanliness and Wi-Fi prices, which we will forward to the relevant teams so we can continue to improve and make your next visit even more enjoyable.It would be a real pleasure to welcome you again in Contis for another memorable holiday.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mr. Owen,Thank you very much for your loyalty and for sharing such detailed feedback following your stay on pitch 266. We are delighted to read that, once again, you had an amazing holiday with us.Your compliments about our team, and especially about Sasha/Serge, our security guard, mean a lot to us. We are very pleased to know that he made your stay even more enjoyable. We will make sure to pass on your kind words to him.We understand your frustration about not being able to secure the pitch numbers you requested. For the next season, we strongly encourage you to contact our reception now at info@seurrots.com to submit your request, so we can do our utmost to reserve your preferred pitch. Additionally, we will forward your request to our reception team to give it extra attention.Finally, please be assured that we have carefully noted your valuable suggestions regarding the sanitary facilities, the swimming pool, the bar service, the yoga mats, and the lighting around the village. Your comments are very important to us as we continuously strive to improve the comfort and experience of our guests.We sincerely hope to have the pleasure of welcoming you and your family back next year for another memorable stay in the Landes.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team at Hôtel de Plein Air Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82

Reply from the village

Dear Mrs Spratley,Thank you very much for sharing your feedback following your stay in Chalet Dune. We are delighted to read that you enjoyed the site, its cleanliness, and the overall organization, as well as the quality of our rental unit and facilities.We have taken note of your comments regarding the barking dogs in the Dune area, the height of the shower, and the number of lifeguards during busy periods. Your suggestions about bringing back foam parties are also greatly appreciated — we will share them with our activities team.Your satisfaction is very important to us, and we look forward to welcoming you again next year for another wonderful stay.And if you ever feel like discovering the Landes off-season, we would be delighted to host you in one of ours Traditional Landes houses, available all year round, to experience the region in complete authenticity: https://domaine-lous-seurrots.fr/les-maisons-landaises/With our warmest regards,The team of the Outdoor Hotel Lous SeurrotsThe team of the Outdoor Hotel Lous Seurrots+33 (0)5 58 42 85 82